Getting Support

Logs

VoxelBooking logs errors to storage/logs/. If something goes wrong, check there first.

Log files are plain text. You can open them in any text editor, view them in Admin > Settings > Logs, or download them via FTP.

Opening a support ticket

Support is handled via email. Check the Support page for contact details.

1. Go to the Support page
2. Send us an email describing the issue
3. Include the relevant log entries from storage/logs/

The more specific you are, the faster we can help. Include:

• What you did
• What you expected
• What happened instead
• The relevant log entries or error messages

What not to send

Please don't send server login credentials (FTP, SSH, hosting panel). We never log in to customer installations. This avoids any impression we could cause or be blamed for security issues.

If we need to see something specific, we'll ask for a screenshot or a log snippet.

Before opening a ticket

A few things to check first:

• Check the logs in storage/logs/ or Admin > Settings > Logs
• Try a different browser to rule out extensions or cache issues
• Check server requirements match the Requirements page
• Clear your browser cache (Ctrl+Shift+R or Cmd+Shift+R)

Common issues

See Common Issues for solutions to the most frequently reported problems, including blank pages, missing CSS, Nginx routing, and email delivery.